In compliance with the provisions of the Federal Law on the Protection of Personal Data Held by Private Parties, the following is informed:

Responsible for the processing of personal data
Rubén Germán Sánchez López
Address: Cozumel, Quintana Roo, Mexico
Email: support@ziplinecozumel.com

Personal data collected
The personal data that may be collected through this website and the reservation system include, by way of example but not limited to:

• Full name
• Email address
• Phone number
• Reservation-related information
• Information necessary for payment processing

Payments are processed through secure external platforms (such as Stripe). This website does not store banking information or sensitive payment data.

Purposes of data processing
Personal data will be used to:

• Manage and confirm reservations
• Contact the customer for information related to the services
• Customer support
• Compliance with legal and tax obligations

Data transfer
Personal data may be shared only with:

• Payment platforms
• Third-party activity operators, when necessary for the proper provision of the service
• Operational staff of the company, in the case of activities operated directly by the company

ARCO Rights
The data subject may exercise their rights of Access, Rectification, Cancellation, or Opposition by sending a request to the email:
support@ziplinecozumel.com

Changes to the privacy notice
This notice may be modified at any time. Updates will be available on this website.

Date of last update: 12/21/2025