This document governs the use of the website, the information services, and the reservations made through this site (hereinafter, the “Site”), operated by the Company.
Last updated: 01/08/2026
Service Provider Identity
The Site is operated by Rubén Germán Sánchez López, doing business under the trade names “Awesome Flight Cozumel” and “ziplinecozumel.com”, with registered address in Cozumel, Quintana Roo, Mexico (hereinafter, the “Company”, “we”, “us”, or “our”).
By accessing, browsing, using the Site, or making a reservation, the user (hereinafter, the “Client” or “you”) expressly and fully accepts these Terms and Conditions.
If you do not agree with them, you must refrain from using the Site.
Scope of Services
Through the Site, the Company provides information services, promotion, and an online reservation platform for tourist and recreational activities.
Depending on the nature of the activity, the Company may act under one or more of the following roles:
Services Operated Directly
For certain specific activities, the Company acts as the direct operator and is responsible for the proper execution of the service in accordance with applicable safety standards.
Currently, the Company is the direct operator of the zipline service.
Reservation Platform and Intermediation
For most of the activities available on the Site, the Company acts exclusively as a reservation platform and commercial intermediary, facilitating for the Client:
- The display of information about the activities
- Reservation management
- Payment processing, when applicable
- The transmission of the Client’s information to the corresponding provider
The Company does not execute, supervise, or control such activities, nor does it participate in their logistical, technical, or safety operations.
Services Operated by Third Parties
The activities promoted and reserved through the Site may be operated by independent third-party providers.
The contract for the execution of the service is entered into directly between the Client and the third-party operator, in accordance with the terms, conditions, and policies of such provider.
Liability for Services Operated by Third Parties
In the case of activities operated by third-party providers, the Client expressly acknowledges and agrees that:
- The Company does not execute, direct, or control the activity.
- The Company acts solely as a commercial intermediary and reservation platform.
The third-party operator is the sole and exclusive party responsible for, including but not limited to:
- The safety of the activity
- The personnel providing the service
- The equipment, vehicles, and materials used
- The collection and management of liability waivers
- Compliance with applicable laws, regulations, official standards, and requirements issued by competent authorities
Any incident, accident, damage, injury, or claim related to an activity operated by a third party must be addressed directly with such provider, without any liability for the Company.
Weather Conditions and Force Majeure
The activities offered are outdoor activities and may be affected by weather conditions, force majeure events, or orders from authorities.
General Principle
Light rain or moderate wind does not automatically constitute grounds for suspension.
Activities may be suspended only when conditions exist that compromise safety, including, but not limited to:
- Electrical storms
- Official instructions from competent authorities (e.g., Port Authority)
- Official safety signals (such as a red flag on the beach)
- Any other situation deemed risky by the service operator
Operational Decision
The final decision regarding the suspension, rescheduling, or cancellation of an activity rests exclusively with the service operator and, when applicable, with the competent authorities.
Reservation and Payment Process
When making a reservation, the Client may choose among the available payment methods, which will be clearly indicated during the purchase process.
Reservation confirmation is subject to:
- Service availability
- Successful payment
- Express acceptance of these Terms and Conditions
Conditions related to cancellations, modifications, and refunds are detailed on our dedicated Cancellation & Refund Policy page, which the Client is encouraged to review prior to completing a reservation.
Use of the Site, Materials, and Intellectual Property
All materials contained on the Site, including texts, images, graphics, logos, databases, HTML code, design, and other content, are protected by Mexican and international copyright and intellectual property laws.
Any copying, reproduction, translation, modification, distribution, publication, hosting, or exploitation, in whole or in part, is prohibited without the prior written authorization of the Company.
Third-party trademarks, trade names, logos, and images belong to their respective owners, and their use does not imply any relationship, sponsorship, or endorsement.
Databases, License of Use, and Restrictions
The Company owns, or holds the necessary licenses to, the rights over the databases and content available on the Site.
The Client is granted a limited, non-exclusive, non-transferable, and revocable license to use the Site solely for informational, personal purposes, or for internal business use.
It is prohibited to copy, extract, reproduce, redistribute, commercialize, or create derivative databases from the content of the Site.
Exceptionally, the Client may print or download individual pages for personal, non-commercial use.
Inherent Risks and Client Conduct
The Client acknowledges and agrees that the tourist, recreational, and adventure activities offered through the Site, including those operated directly by the Company, involve inherent risks that cannot be entirely eliminated.
By participating in any activity, the Client agrees to:
- Follow all instructions provided by authorized personnel at all times
- Comply with applicable physical, age, and safety requirements
- Properly use the provided equipment
- Refrain from participating under the influence of alcohol, drugs, or medications that impair abilities
The Company shall not be liable for accidents, damages, or injuries resulting from:
- Failure to follow instructions or safety rules
- False or omitted information provided by the Client
- Undisclosed physical or health conditions
- Reckless or negligent conduct by the Client
Disclaimer of Warranties
The Site and its content are provided “as is” and “as available,” without warranties of any kind.
The Company does not guarantee that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.
The information published is provided for informational purposes only and may be modified without prior notice.
Limitation of Liability
To the maximum extent permitted by applicable law:
- The total liability of the Company shall not exceed the amount actually paid by the Client to the Company for the corresponding reservation.
- The Company shall not be liable for indirect, incidental, special, or consequential damages arising from the use of the Site or services.
External Links and Third-Party Content
The Site may contain links to third-party websites.
The Company is not responsible for the content, policies, or practices of such sites.
Confidentiality of Credentials
The Client is responsible for maintaining the confidentiality of any username, password, or access code.
The Company shall not be liable for unauthorized use resulting from failure to comply with this obligation.
Modifications to the Site and the Terms
The Company may modify the Site, the services, and these Terms and Conditions at any time.
Such modifications shall take effect upon their publication on the Site.
Suspension or Termination of Access
The Company may suspend or terminate access to the Site in cases of misuse, breach of these Terms, or for security reasons.
Severability
If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Governing Law and Jurisdiction
These Terms are governed by the laws of the United Mexican States.
Any dispute shall be submitted to the competent courts of Cozumel, Quintana Roo, Mexico, expressly waiving any other jurisdiction.
Contact
Company: Awesome Flight Cozumel
Email: support@ziplinecozumel.com
Country: Mexico